How We Do It

Local to regional to global, and back around again.

The guiding principles for our global, holistic benefits strategy help ensure consistency where appropriate, acknowledge local norms and practices, and deliver valuable programs and services cost-effectively. Regular, clear communication with colleagues, vendor-partners, and regional and local teams is vital to our success.

$1,000 USD

The average each Citi U.S. retiree saves per year on medical insurance under the model we fully transitioned to in 2020.

What makes a “best in class”

vendor-partner?

Our benefits vendor-partners go through a rigorous process to work with us. They must have a deep understanding of Citi’s business and culture and meet all data and security requirements.

Staying connected

We work with industry experts and experienced consultants to monitor benefit costs, ensure program competitiveness and remain up-to-date on benefits innovations.

$1,000 USD

The average each Citi U.S. retiree saves per year on medical insurance under the model we fully transitioned to in 2020.

What makes a “best in class” vendor-partner?

Our benefits vendor-partners go through a rigorous process to work with us. They must have a deep understanding of Citi’s business and culture and meet all data and security requirements.

Staying connected

We work with industry experts and experienced consultants to monitor benefit costs, ensure program competitiveness and remain up-to-date on benefits innovations.

“My sabbatical gives me the time to dig deeper into a re-evaluation of my life, as well as self-reflection. I have always been a nature lover, and I am planning on enjoying the outdoors as much as possible. I feel this opportunity is once-in-a-lifetime, and I am so grateful Citi is offering it along with job security. I can’t say thank you enough!”

- Citi employee on taking sabbatical

Consistency with a twist

We strive to provide equivalent and consistent benefits in all countries, but also reflect:

  • Citi’s values and total rewards strategy
  • Social / government regulations
  • Local market conditions and culture
  • Cost and risk management requirements

Introducing…the owners of Citi allowances

In 2020, we adopted a new Benefits & Allowances Council to:

  • Ensure there’s global transparency and oversight of all benefits and allowances
  • Harmonize offerings and ensure consistency, where appropriate
  • Establish new processes to streamline requests

Consistency with a twist

We strive to provide equivalent and consistent benefits in all countries, but also reflect:

  • Citi’s values and total rewards strategy
  • Social / government regulations
  • Local market conditions and culture
  • Cost and risk management requirements

Introducing…the owners of Citi allowances

In 2020, we adopted a new Benefits & Allowances Council to:

  • Ensure there’s global transparency and oversight of all benefits and allowances
  • Harmonize offerings and ensure consistency, where appropriate
  • Establish new processes to streamline requests

OVER $1.8 BILLION USD

That’s how much Citi spent globally on benefits for employees and their families in 2019.

We take our responsibility seriously to use those funds effectively and efficiently, and align our decision-making and actions with Citi’s leadership principles:

  • We Take Ownership
  • We Deliver with Pride
  • We Succeed Together